Privacy Policy

1. Introduction

This Privacy Policy describes how Community PBX, operated by NexusNet, collects, uses, and protects your information when you use our telecommunications services. We are committed to protecting your privacy while maintaining the security and integrity of our network.

2. Information We Collect

We collect the following types of information:

Account Information: Extension numbers, contact details, and account settings
Call Data: Call logs, duration, timestamps, and routing information
Audio Recordings: As detailed in our recording policy below
Technical Data: IP addresses, device information, and network usage statistics
Support Communications: Messages and communications with our support team

3. Call Recording Policy

🎙️

Important Recording Information

Please read this section carefully as it details our call recording practices.

3.1 Inbound Call Recording

We record ALL inbound calls to our Community PBX system.

All calls coming into our network from external sources are automatically recorded
This includes calls from PSTN, AliX network, and other external systems
Recordings are used for quality assurance, security, and issue resolution
By calling our system, external parties consent to being recorded

3.2 Recording Review Process

We review recorded calls when issues are reported:

Recordings are reviewed when an issue is reported by a third party
Recordings are reviewed when an issue is reported by an internal party (community member)
Reviews are conducted by authorized administrators only
Reviews are performed solely for the purpose of investigating reported issues
Access to recordings is strictly limited and logged

3.3 Recording Retention

All recordings are automatically deleted after 365 days:

Recordings are permanently deleted from our systems after exactly 365 days
No recordings are retained beyond this period unless required by legal proceedings
Deletion is automated and irreversible
Users cannot request extended retention of their recordings

3.4 Outbound and Internal Call Recording

Outbound and internal recording is disabled by default:

Calls between internal extensions are NOT recorded by default
Outbound calls to PSTN/external networks are NOT recorded by default
Users may request outbound recording to be enabled for their extension
Requests for outbound recording must be made through our support channels

3.5 Enforcement Recording

We reserve the right to enable outbound recording for enforcement purposes:

If 5 or more reports of harassment, pranking, or other illegal/rule-violating activities are made against your extension with evidence, we hold the right to:

Enable outbound call recording for your extension without your consent
Monitor your outbound calling activity
Use recordings as evidence in enforcement actions
Share recordings with appropriate authorities if illegal activity is confirmed

Enforcement recording will remain active for up to 90 days maximum. This period may be extended only if:

Violations continue during the monitoring period
Legal proceedings require retention of evidence
Law enforcement requests extended monitoring

After the monitoring period ends, enforcement recording will be automatically disabled unless new violations occur.

4. How We Use Your Information

We use collected information for:

Service Provision: Routing calls, managing extensions, and providing features
Security: Protecting our network from abuse and unauthorized access
Support: Troubleshooting issues and providing technical assistance
Compliance: Meeting legal and regulatory requirements
Improvement: Analyzing usage patterns to improve our services
Enforcement: Investigating violations of our Terms of Service

5. Information Sharing

We do not sell or rent your personal information. We may share information only in the following circumstances:

Legal Requirements: When required by law, court order, or legal process
Law Enforcement: To investigate illegal activities or protect public safety
Network Security: To protect our network and other users from abuse
Service Providers: With trusted partners who help operate our network (under strict confidentiality)
Emergency Situations: To prevent harm to individuals or property

6. Data Security

We implement appropriate security measures to protect your information:

Encrypted storage of sensitive data
Access controls and authentication systems
Regular security audits and updates
Secure transmission protocols
Limited access to recordings and personal data

7. Your Rights

You have the right to:

Access: Request information about data we hold about you
Correction: Request correction of inaccurate information
Deletion: Request deletion of your account and associated data
Portability: Request export of your account information
Objection: Object to certain uses of your information

Note: Some rights may be limited by legal requirements or operational necessities.

8. Third-Party Services

Our service integrates with:

AliX Network: For external connectivity (subject to their privacy policies)
PSTN Providers: For public telephone network access
Infrastructure Partners: For hosting and network services

We are not responsible for the privacy practices of these third-party services.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be:

Posted on our website with an updated date
Communicated to users via email or system notifications for significant changes
Effective immediately upon posting unless otherwise specified

10. Contact Us

For privacy-related questions or requests, contact us:

Email: support@nexusnet.world
Internal Extension: 10504 (Admin Ring Group)
Subject Line: "Privacy Policy Inquiry" for faster processing