Get in Touch
Connect with our community team for support with Community PBX network issues
Support Scope
We can only help you with issues on our Community PBX network.
We cannot provide support for your personal devices, third-party PBX systems, or equipment configuration outside of our network.
Admin Ring Group
Extension: 10504
Internal Network Only
Reach our admin team directly through our internal ring group for immediate assistance with Community PBX network issues and account management.
Email Support
Send us an email for Community PBX network inquiries, account issues, or network-related technical support. We typically respond within 24 hours during business days.
What We Can Help With
✅ Community PBX Network Issues
Problems with our PBX system, network connectivity, call quality within our network, or service outages.
✅ Account & Extension Management
Help with your Community PBX account, extension setup, voicemail configuration, and network access.
✅ Network Features & Services
Questions about wake-up calls, AliX integration, our 276-NXXX block, and Community PBX specific features.
✅ Community Membership
New member onboarding, community guidelines, Discord server access, and getting started with our network.
❌ Personal Device Configuration
We cannot help configure your phones, softphones, routers, or other personal equipment.
❌ Third-Party PBX Systems
Support for your own PBX, FreePBX installations, Asterisk setups, or other non-Community PBX systems.
❌ General Technical Support
Troubleshooting personal networks, internet connectivity, or equipment not related to our Community PBX.
❌ Device Purchases & Recommendations
We don't provide device purchasing advice or recommendations for personal equipment.
📅 Support Availability
While our Community PBX system operates 24/7 with full reliability, our support team availability varies:
- Email Support: Monitored daily with responses typically within 24 hours
- Internal Ring Group (10504): Available during community volunteer hours
- Emergency Network Issues: Contact us immediately via email for critical Community PBX problems
- Discord Community: Join our Discord for community discussions and peer support
📞 Network Information
276-582-8-NET (638) - Our main inbound/outbound line for external communications
AliX Block: 276-NXXX - Our dedicated number block for network integration